Shipping Rates and Policies

Shipping Times
All orders are shipped by UPS GROUND or FedEx within 1-3 business days. Free Shipping offer is only good to the lower 48 states of the United States of America. Sometimes special circumstances arise and shipping may take a bit longer. If a situation arises that will delay your order in any way we will contact you by phone or email.

Shipping Damage
In the unlikely event of the merchandise being damaged in shipment by the carrier, it must to be claimed with that carrier. We will replace defective merchandise but cannot be held liable for the actions of the freight carrier.

Warranties
All of our products carry warranties and some carry extended warranties.

Returns are accepted within 10 days of delivery only if:
1) You are dissatisfied with the quality of the merchandise.
2) NOTE: If the merchandise is defective, after contacting us you will receive instructions on returning the merchandise.

Returns cannot be accepted if:
1) Your order was shipped outside of the continental United States. All international sales are final, with no exceptions.

All postage fees, both to you and back to us are the responsibility of the purchaser. All returns must be preauthorized.

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What are Our Customers Saying
about Our Backpacks?


"My experience with your company was great. Great customer service, easy ordering, prompt shipping...I put the hiking pack through hell in Yosemite National Park and it survived!..."
~ Ray M. from Illinois

"My recent purchase of my laptop backpack was a very pleasant experience. I live in the Caribbean and have found that it is quite hard to have things sent to the USVI's, however you took it upon yourself to ensure that I could receive the backpack..."
~ Shirley F. from US Virgin Islands

"I ordered one of your backpacks last Saturday night and got it Tuesday morning. Great service from you and FedEx. ...I tried it on and am very happy with it!"
~ Paul S. from Indiana

"The service was incredible. I received my order in just three days! I love the backpack. Thank you so much."
~ Brittany from North Carolina

"My brother received the hiking pack right before Christmas. He loved it! It was exactly how he pictured it would be, based on your website photo. The whole shopping experience was great. The website was easy to navigate and there was plenty to choose from."
~ Mr. Sinkus from Georgia

Backpacks on CLEARANCE!

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